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Posts Tagged ‘Google’

Between Google’s Grab for Groupon and Facebook Marketplace – what is the future of small retail?

Wednesday, 01 December 2010 15:08 Written by Eric Garland 0 Comments

Six billion dollars seems like a lot to pay for a website that gives out coupons and whose assets may not be much more than a brand presence, some code, and a few databases. Yet that seems exactly what Google plans to do.

Add to this the emergence of Facebook Marketplace, which may or may not be a genius application, but it will have at least 500 million potential customers.

According to Doug Stephens, our favorite retail futurist, if you are smaller than Google, Facebook, or Walmart your choices are pretty limited at this point. Not that all hope is lost.

Here is Doug’s very simple advice on how to deal with this megatrend:

Any specialty retail business that stands on selection, price or convenience as its point of competitive differentiation will be toast… if not today then very soon.

Between Amazon, Facebook Marketplace, EBay ,Google Boutiques, Wal Mart and a host of others, the price, convenience and selection markets are cornered.  And they’re already scaled beyond the point where you could ever dream of catching up so throw away any notions you have about trying.  It’s a fight you can’t win.  And frankly if you think you’re winning at it, you’re losing.

Here’s what’s left for you to compete on – service, shopping experience and product quality.  Choose at least one of these and dominate in it.

But by dominate, I don’t just mean be good at it.

I mean be extraordinary.  Be remarkable to the point where you become famous for it. Hire it.  Train it.  Instil it in your people and reward them when they do it.  Communicate it at every marketing touch point.  Get so good at it other businesses come to you to learn how to do it.  Treat it like a religion.  Write a book on it.  Be so ridiculously excellent at it that no competitor would bother trying to beat you at it.  Put it on a T-shirt.  Be it! Own it! Tweet it! Crush it! Live it!

A positive reaction to a megatrend – words to live by.

China, Google, and two notions freedom

Thursday, 08 July 2010 16:55 Written by Eric Garland 0 Comments

Paul Denlinger, a very astute observer of U.S.-China business relations has a fascinating piece up at China Vortex discussing two very different notions of freedom of information that are colliding soon.

One view, ostensibly “American,” is being espoused by Google, Facebook, and their respective CEOs. In short, this view is the early Internet mantra of “Information Wants to Be Free.” Opposing them is the Chinese government, which obviously believes that government should play a role deciding which information goes where in a society.

Read Denlinger’s analysis and decide whether the issue of “information sovereignty” and “individual rights” are as clear as you might think. It just goes to show the incredible role culture needs to play in all of our analyses of the market.

Turning chaos into revenue with Jeff Jarvis

Tuesday, 27 January 2009 10:25 Written by Eric Garland 0 Comments

I’ve been a big fan of Jeff Jarvis’ media criticism, especially his analysis of the end of media conglomeration.

Evidently, he’s not been bored whatsoever. His new book is called “What Would Google Do?” and dives deep into the thoughts and behaviors of the leaders of the fastest-growing company in history.

I have not yet read the book, but the tone is spot on for 2009. We’re clearly in a period of upheaval, but the winners of tomorrow will be those who look constantly for lessons, for new ways to relate to customers, and for hidden business opportunities. This is a good approach in that vein.

Net Neutrality lobbying still simmering under the surface

Friday, 05 December 2008 09:05 Written by Eric Garland 1 Comment

Declan McCullagh at CNET posts an interesting bit of news that is of interest to those concerned with Net Neutrality debate and also those D.C. policy dorks who love terms like “astroturf payola punditry.” (Incidentally, that’s me, and everyone within five blocks of our office)

The story is actually about how a number of telecom companies have been paying a certain D.C. pundit to slam Google’s pursuit of Net Neutrality, arguing that Google (and, unmentioned, the 96% of the planet which uses Google) doesn’t pay their fair share.

The arguments are less of concern to me than the fact that I have been hearing about this topic for years now. It has slipped below the radar, but clearly, given the lobbying efforts going on, somebody sure thinks it’s important. So it bears keeping an eye on in the years ahead.

Any bills coming up in the new Congress?

About the blog

This is the official trend blog of Competitive Futures, a management consultancy that provides trend research and analysis for business and government around the world. Here, we update you on interesting trends we see as part of our work for our clients.


For managing partner Eric Garland's new author and speaker blog, please consult and bookmark http://www.ericgarland.co

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