Disruptive Innovation and the Bankruptcy of Ritz Camera
July 13, 2009 · Filed Under Industry trends, Information Technology, Retail, business models
by Eric Garland
I was just surfing SlideShare for some competitive intelligence – always a great source of left-of-center information, unusual sources, and stuff that never gets published. I cam across a provocatively titled slideshow about how digital imaging killed the corner camera shop. Even though the market exploded, the model shifted to one where there was no margin for customer service of any sort.
Food for thought for this Monday.
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