The future of work — Email sensitivity training

We’ve all heard of team building, communications, and senstitivity training — you know, when your organization brings in HR or some consultant to work on how you interact as a team, words you choose, etc. We’re all familiar we those “I Messages” : “When you ____, I feel that ____, because _____.” Standard stuff about emotional intelligence.

I was surprised, however, to see IBM delving into this realm. In their online series of podcasts “The Future of Work,” IBM consultants are talking about the need for Internet-based emotional intelligence.

You see, Generation X and Y all understand that TALKING IN ALL CAPS IS REALLY LIKE SHOUTING ONLINE.

BABY BOOMERS, YOU SEE, DON’T ALWAYS GET THIS POINT!!!!!!!!

IBM HAS NOTICED THAT TECHNOLOGY IS GIVING THE ILLUSION OF CONFLICT IN AN ORGANIZATION, JUST BECAUSE SOME PEOPLE DON’T KNOW HOW TO WRITE EMAILS!!!!

ISN’T THIS ANNOYING?!?!!!

Anyhow, IBM is actually offering consulting based around this, simple hints to teach people simple email etiquette to avoid real problems in human resources.

THAT’S PRETTY SMART!!!!

–Garland